Shipping & Delivery Policy

At SpeedTrainer, we work with trusted delivery partners to ensure that your order reaches you safely and in excellent condition. The available delivery options and estimated timeframes depend on the product, delivery location and courier service selected.

1. Delivery Options & Fees

  • FREE Standard Delivery on orders of R799.95 or more.
  • Standard Courier Delivery: R119 on orders below R799.95.
  • PAXI PEP Store Collection: The available service and applicable charge will be displayed during checkout.
  • Outlying, high-risk or limited-service areas may require delivery to a nearby courier locker or PAXI collection point.
  • Large, heavy, oversized or multiple-parcel orders may carry an additional delivery charge. We will contact you before dispatch if this applies.

2. Order Processing & Delivery Times

  • Delivery timeframes depend on product availability, supplier processing and the delivery location.
  • Products available for immediate dispatch are normally delivered within 2–5 working days after dispatch.
  • Products held at a supplier or warehouse may take approximately 3–10 working days.
  • Pre-order products follow the estimated availability and delivery timeframe displayed on the relevant product page.
  • PAXI delivery times may be longer than standard courier delivery and may vary according to the selected PEP Store and destination.
  • Delivery timeframes begin once the order has been dispatched, not necessarily on the date the order was placed.
  • Working days exclude weekends and South African public holidays.

3. Courier Delivery

  • Courier deliveries can be made to a home or work address within the courier’s service area.
  • Please provide a complete physical address, correct postal code and active contact number.
  • Courier companies do not deliver to PO boxes.
  • Someone must be available at the address to receive and sign for the parcel.
  • Couriers normally deliver from Monday to Friday during standard working hours.
  • SpeedTrainer cannot guarantee a specific delivery time because delivery routes are controlled by the courier.
  • An incorrect or incomplete address may result in delays and an additional delivery charge.

4. PAXI PEP Store Collection

  • PAXI orders are delivered to the PEP Store selected during checkout.
  • Please ensure that the correct PEP Store and cellphone number are provided.
  • You will receive an SMS containing a collection PIN when the parcel is ready.
  • The person collecting the parcel may be required to provide the collection PIN and identification.
  • The parcel must be collected within the period stated in the PAXI notification.
  • PAXI may take longer than standard courier delivery, particularly for regional or outlying destinations.

5. High-Risk and Limited-Service Areas

  • Some locations may be classified as high-risk or limited-service areas by our courier partners.
  • If door delivery is unavailable, we may offer delivery to a nearby courier locker or PAXI PEP Store.
  • Our customer service team will contact you if an alternative delivery arrangement is required.
  • Delivery to an alternative collection point helps protect the parcel and avoid unnecessary delays.

6. Payment and Dispatch

  • Orders must be paid in full before they can be dispatched.
  • Orders paid by EFT will only be processed after the payment has cleared and been verified.
  • Orders paid through an instalment-payment provider remain subject to successful payment approval.
  • Products ordered from a supplier will be dispatched after they arrive and have been checked.
  • Customised products will be dispatched once printing or personalisation has been completed.

7. Order Tracking

  • Once your order has been dispatched, you will receive tracking information by email, SMS or WhatsApp, depending on the delivery service.
  • Tracking may only become active after the courier has collected and scanned the parcel.
  • A tracking number being created does not necessarily mean that the parcel has already been collected.
  • You can use the tracking information to monitor your delivery or collection status.

8. Delivery Delays

  • All delivery dates and timeframes are estimates and are not guaranteed.
  • Delays may occur because of courier capacity, severe weather, public holidays, strikes, road closures, high-risk locations or incorrect delivery information.
  • Supplier-stock and pre-order products may be affected by manufacturing, shipping, customs or supplier delays.
  • SpeedTrainer will provide an update when we receive confirmed information regarding a material delay.

9. Receiving and Checking Your Order

  • Please inspect the parcel and product as soon as possible after delivery or collection.
  • If the parcel appears seriously damaged or tampered with, take photographs before opening it.
  • Report an incorrect, damaged or potentially defective product to info@speedtrainer.co.za as soon as possible.
  • Please include your order number, a description of the problem and clear photographs.

10. Delivery Charges and Returns

  • Delivery charges are non-refundable for ordinary change-of-mind returns, except where otherwise required by law.
  • If SpeedTrainer supplied an incorrect, damaged or confirmed defective product, we will cover the reasonable return and replacement delivery costs.
  • Customer-requested returns and exchanges are subject to the charges and conditions contained in our Returns & Refunds Policy.

Important Information

  • SpeedTrainer currently delivers within South Africa only.
  • Free standard delivery applies from R799.95.
  • Standard courier delivery is R119 on orders below R799.95.
  • Free delivery does not include premium, urgent, oversized or special delivery services.
  • Working days exclude weekends and public holidays.
  • This policy does not exclude or reduce any rights provided by applicable South African consumer legislation.

For returns and exchanges, please refer to our Returns & Refunds Policy.