Frequently Asked Questions (FAQ)

Welcome to the SpeedTrainer FAQ. Here you’ll find quick answers to the most common questions about orders, shipping, payments, returns, and more.

Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive an order confirmation by email once your purchase is complete.
Can I change or cancel my order?
If your order hasn’t been shipped yet, email us at info@speedtrainer.co.za as soon as possible. Once shipped, orders cannot be cancelled.
How can I track my order?
After your order has been dispatched, you’ll receive an email with a tracking number and link to follow your delivery in real time.

What are the delivery costs?
– FREE Delivery: On orders over R500
– Standard Courier: R85 (orders under R500)
– Pargo Pickup Point: R75 (orders under R500, FREE if over R500)
How long does delivery take?
Orders placed before 14:00 (2 PM) usually ship the same day. Delivery takes 2–5 working days (South Africa).
*No deliveries on weekends or public holidays.*
Do you ship internationally?
Currently, we only ship within South Africa.

What payment methods do you accept?
We accept secure payments via credit/debit card, EFT, and selected payment providers (Payflex, PayJustNow, etc.).
Is it safe to shop on SpeedTrainer?
Yes! Our website uses SSL encryption to ensure your personal and payment details are always secure.

Can I return an item?
Yes, items can be returned within 7 days of delivery if unused, unworn, and in original packaging with tags attached.
See our Returns & Refunds Policy for full details.
How much does a return/exchange cost?
A R130 courier collection fee applies for returns/exchanges unless the item is faulty, damaged, or sent incorrectly — in which case returns are free.
How long does a refund take?
– EFT refunds: up to 2 working days
– Credit/Debit card refunds: up to 10 working days

Are your products authentic?
Yes, all products sold on SpeedTrainer are sourced from trusted suppliers and come with original branding and packaging.
What if my size is not available?
If your size is sold out, please check back later or contact us — we may be able to assist with restock information.

How do I contact you?
You can reach us at info@speedtrainer.co.za or via WhatsApp (messages only).

Phone: 021 205 0100 (calls only).
What are your support hours?
Monday – Friday: 09:00 – 17:00
Closed on weekends & public holidays.