Frequently Asked Questions
Welcome to the SpeedTrainer FAQ page. Here you will find quick answers to common questions about placing orders, delivery, payments, returns, exchanges, refunds, and customer support.
Orders
How do I place an order?
Simply browse our online store, choose your item and size, add it to your cart, and complete checkout. Once your order is placed successfully, you will receive an order confirmation by email.
Can I change or cancel my order?
If your order has not yet been dispatched or submitted for processing with our supplier, please contact us as soon as possible at info@speedtrainer.co.za.
Once an order has been dispatched, printed, customised, or submitted for supplier processing, it may no longer be possible to cancel or change the order.
How can I track my order?
Once your order has been dispatched, we will send you your tracking details by email or WhatsApp so you can follow your delivery.
Pre-Orders
What is a pre-order?
A pre-order allows you to secure an item before the stock arrives. Pre-order products are clearly marked on the product page.
How long do pre-orders take?
Pre-order timelines are estimates and may vary depending on supplier availability, customs, courier delays, or bulk shipment timing. We always aim to keep customers updated as soon as we receive new information.
Will I receive tracking for a pre-order?
Yes. Once the pre-order stock arrives, your order will be packed and dispatched. Tracking details will then be sent to you.
Shipping & Delivery
What are the delivery costs?
FREE Delivery: Orders over R500
Standard Courier: R99 for orders under R500
How long does delivery take?
For in-stock items, orders placed before 14:00 are usually processed as quickly as possible during working hours.
Standard delivery normally takes 2–5 working days within South Africa, depending on your area and courier route.
Please note: There are no deliveries on weekends or public holidays.
Do you deliver everywhere in South Africa?
We deliver to most areas in South Africa. Some remote or high-risk areas may have limited courier service. If your area is not serviced by standard courier, we may contact you to arrange an alternative delivery option such as a pickup point or PAXI.
Do you ship internationally?
At this stage, SpeedTrainer only delivers within South Africa.
Payments
What payment methods do you accept?
We accept secure online payments, including credit/debit card, EFT, and selected payment providers such as Payflex, PayJustNow, Happy Pay, or other available checkout options.
Is it safe to shop on SpeedTrainer?
Yes. Our website uses secure SSL encryption to help protect your personal and payment information during checkout.
Returns, Exchanges & Refunds
Can I return an item?
Yes. Items may be returned within 7 days of delivery or collection, provided they are unused, unworn, in original condition, and include the original packaging and tags.
How much does a return cost?
A flat R120 return fee applies for refund returns. This covers courier collection and handling.
The return fee is waived if the item was faulty, damaged, or sent incorrectly by SpeedTrainer.
How much does an exchange cost?
A flat R200 exchange fee applies for exchanges. This covers courier collection, processing, and re-dispatch.
Exchanges are free of charge if SpeedTrainer sent the wrong size, style, or colour.
What if I received the wrong item or a damaged item?
Please contact us as soon as possible with your order number and clear photos of the item received. If the mistake is on our side, we will assist with the return or exchange at no extra courier cost to you.
How long does a refund take?
EFT refunds: Up to 2 working days after approval
Card refunds: Up to 10 working days, depending on your bank
Buy Now Pay Later refunds: Processing time depends on the payment provider
Products
Are your products authentic?
SpeedTrainer sources products from trusted suppliers. Product details, branding, packaging, and availability may vary depending on the supplier and product type.
What if my size is not available?
If your size is sold out, please contact us. We may be able to advise if a restock or pre-order option is available.
Do you have a physical store?
SpeedTrainer is an online store only. Orders must be placed through our website.
Customer Support
How do I contact SpeedTrainer?
Email: info@speedtrainer.co.za
WhatsApp: Messages only
Phone: 021 205 0100 — calls only
What are your support hours?
Monday – Friday: 09:00 – 17:00
Closed on weekends and public holidays
We aim to respond as soon as possible during working hours.