Returns & Refunds Policy

At SpeedTrainer, we want you to shop with complete confidence. If something is not quite right, our returns and exchanges process is designed to be clear, fair and easy to follow.

1. Return and Exchange Period

  • A return or exchange must be requested within 7 days of receiving or collecting your order.
  • The product must be unused, unworn and in its original condition.
  • All original tags, accessories and packaging must be included.
  • Your order number or valid proof of purchase is required.
  • Products showing signs of wear, outdoor use, washing, damage, odour or missing packaging may not qualify for return or exchange.

2. Footwear Returns

  • Shoes must be tried on indoors on a clean, protected surface.
  • Shoes showing marks, dirt or wear on the soles cannot be accepted.
  • The original shoe box must be returned in good condition.
  • Please place the shoe box inside another protective box or courier bag.
  • Do not place tape, courier labels or writing directly onto the original shoe box.

3. Returns for a Refund

  • A R150 return courier collection fee applies when SpeedTrainer arranges collection for an ordinary return.
  • The R150 charge covers the direct courier cost of returning the product to SpeedTrainer.
  • You may alternatively return the product through an approved PAXI service at a PEP Store, subject to receiving return instructions from us first.
  • If you use PAXI for a return, the applicable PAXI charge will be for your account.
  • Original delivery charges are non-refundable for ordinary change-of-mind returns, except where otherwise required by law.
  • No return fee applies if SpeedTrainer supplied an incorrect, damaged or confirmed defective product.

4. Refund Processing

  • Refunds are processed after the returned product has been received and inspected.
  • Inspection normally takes up to 3 working days after the product is received.
  • Approved refunds are submitted to the original payment method within 7–10 working days.
  • EFT refunds may require confirmation of the account holder’s banking details.
  • Bank, card, PayFast, Payflex, PayJustNow and other payment-provider processing times may vary.
  • Once SpeedTrainer submits the refund, the time taken for it to reflect is controlled by the relevant bank or payment provider.
  • Any applicable return courier charge may be deducted from the approved refund.

5. Size, Style or Colour Exchanges

  • All exchanges are subject to stock availability.
  • The returned product must be received and inspected before the replacement is dispatched.
  • A flat R200 exchange courier fee applies when the customer selected the incorrect size, style or colour.
  • The R200 fee covers returning the original product and delivering the replacement.
  • If the replacement product costs more, the price difference must be paid before dispatch.
  • If the replacement costs less, the difference will be refunded or credited as agreed.
  • If the requested replacement is unavailable, you may choose another available product or request a qualifying refund.
  • A second exchange will be charged according to the applicable courier cost.
  • Exchanges are free when SpeedTrainer supplied the incorrect size, style or colour.

6. PAXI Exchange Option

  • Where suitable, SpeedTrainer may arrange an exchange through PAXI at a selected PEP Store.
  • PAXI is an economical option but may take longer than a standard door-to-door courier exchange.
  • You must use the PAXI return details provided by SpeedTrainer.
  • When the replacement is ready for collection, PAXI will send the collection details and PIN to the nominated cellphone number.
  • The person collecting the replacement may need to provide the collection PIN and identification.
  • Please collect the parcel within the period stated in the PAXI notification.

7. Incorrect, Damaged or Defective Products

Please contact us as soon as possible if your product arrives incorrect, damaged or potentially defective.

  • Email your order number, a description of the problem and clear photographs to info@speedtrainer.co.za.
  • SpeedTrainer may arrange an inspection or supplier assessment.
  • If the product is confirmed to be incorrect, damaged or defective, SpeedTrainer will cover the reasonable return, replacement or refund costs.
  • Normal wear and tear, accidental damage, misuse, incorrect care or unauthorised alterations are not considered manufacturing defects.
  • Nothing in this policy limits your rights under applicable South African consumer law.

8. Personalised and Customised Products

  • Products customised with a name, number, badge or other personal specification cannot ordinarily be returned because of a change of mind or an incorrect customer selection.
  • Personalised products may still be returned if they are defective, damaged or supplied incorrectly.
  • Please check all names, numbers, spelling, sizes and customisation instructions carefully before confirming your order.

9. Sale and Clearance Products

  • Sale and clearance products must still be unused, unworn and returned with their original tags and packaging.
  • Sale and clearance products remain covered by applicable South African consumer law.
  • Nothing in this section removes your rights relating to products that are faulty, damaged or not as described.

10. How to Start a Return or Exchange

Email info@speedtrainer.co.za and provide the following information:

  • Your order number.
  • The product you wish to return or exchange.
  • The reason for the return or exchange.
  • Your preferred replacement size, style or colour, where applicable.
  • Clear photographs if the product is incorrect, damaged or potentially defective.
  • Your collection address and contact number.
  • Your preferred return option: courier collection or PAXI, where available.

Our customer service team will confirm eligibility, the applicable charge and the return instructions. Please do not send a product back before receiving authorisation from SpeedTrainer.

11. Packaging and Collection

  • Pack the product securely in its original packaging.
  • Place branded product boxes inside suitable protective outer packaging.
  • Include your name and order number inside the parcel.
  • Someone must be available at the collection address to hand the parcel to the courier.
  • Failed collections or incorrect collection details may result in an additional courier charge.
  • SpeedTrainer cannot accept responsibility for unapproved returns lost or damaged by a courier independently selected by the customer.

Important Information

  • Return for refund: R150 courier collection fee.
  • Exchange: R200, covering return and replacement delivery.
  • Incorrect, damaged or confirmed defective product: No return or replacement delivery charge.
  • PAXI exchanges may take longer than door-to-door courier exchanges.
  • Processing times exclude weekends and public holidays.
  • Gift cards and opened hygiene-sensitive products are non-refundable unless defective.
  • This policy applies to orders delivered within South Africa.
  • This policy does not exclude or reduce any rights provided by applicable South African consumer legislation.

For delivery costs and estimated timeframes, please refer to our Shipping & Delivery Policy.