OUR CUSTOMER SERVICE
Want to exchange?
Fashion and footwear products can be exchanged for a different size provided the product is available at original purchase price. We will collect the unwanted product and deliver the replacement at a cost of R130. If your preferred product is not immediately available we’ll credit your account with the purchase price (or refund you, if you prefer) within7 days of you logging the return.
We reserve the right to inspect the product to validate your return. Return must be within seven days of receipt of goods. Credit Card Refunds take up to 7 days by law. The courier will supply a flyer bag when collecting.
NB: All goods for exchanging/refund must be undamaged/unworn with all the relevant packaging still intact/undamaged for us to be able to return them to our stock.
NO RETURNS ON CAPS OR SALE ITEMS.
Our promise to you: If an item sent to you is the wrong size/not as ordered, such item will be collected via express service and the correct order sent to you, also via be express.
All items and shipping costs on the website are inclusive of VAT prices.
SHIPPING & DELIVERY
Speedtrainer uses only the best courier companies when delivering your product.
We’ve listed the options for you to choose from below. Please read the ‘terms and conditions’ regarding delivery.
- The Courier Operates from 8:00AM-17:00PM, Monday to Friday.
- All our trusted courier partners are hand to hand couriers, no P.O Box Addresses.
- Please make sure someone is present at the address to sign for your purchase, or alternatively, select your work address for delivery purposes.
- Full amount on order must be paid before effecting delivery.
- Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- Order may be delayed if the following applies: customer is not present to receive order (delivery is attempted twice by the courier, after which it is returned to Speedtrainer); address is incorrect on order.
- Orders placed before 2PM on any given day are usually dispatched the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch.
- Currently all Shipping and Delivery is only for within the borders of South Africa.